Compliance

Girevance Redressal

We are committed to handling consumer grievances in a fair, transparent, and time-bound manner. Use the procedure below to register your complaint, understand the escalation mechanism, and contact the officer responsible at each stage.

Complaint escalation flow

Before you submit

Move to the next level only if the earlier level has not resolved your complaint.

For faster resolution, include below details along with your complaint:

  • Your name and registered mobile number
  • Your loan, application, or account reference number
  • A short description of the complaint and the resolution you expect
  • Copies of earlier emails, letters, or complaint acknowledgements
  • Supporting documents related to the complaint

Resolution windows

48 hoursYou should receive an acknowledgement within 48 hours of submitting your complaint.
7 working daysYou can expect a response at Level 1 within 7 working days.
15 working daysYou can expect a response at Level 2 within 15 working days of escalation.
30 daysIf your complaint is still unresolved after 30 days, you may approach the RBI Ombudsman.

Registration Channels

How to register your complaint at each level

Choose the relevant registration channel based on your current escalation level.

Level 1

Customer Care

First point of contact for all complaints, service issues, and follow-ups.

Emailcustomer.care@avidcapital.in
Call+91 927 104 8702
Post

Customer Care
502, Gagan UNO, Opposite Vohuman Cafe, Dhole Patil Road, Pune, Maharashtra - 411001

What to include

Your name, registered mobile number, loan or application reference, issue summary, and supporting documents.

Level 2

Principal Nodal Officer

Escalation authority for complaints not resolved satisfactorily at Level 1.

Emailnodal.officer@avidcapital.in
Call+91 927 104 8702
Post

Rakesh Mishra, Principal Nodal Officer
502, Gagan UNO, Opposite Vohuman Cafe, Dhole Patil Road, Pune, Maharashtra - 411001

Before you escalate

Share your earlier complaint reference and any previous email or letter.

Level 3

RBI Ombudsman

External escalation under the Reserve Bank - Integrated Ombudsman Scheme, 2021.

Onlinecms.rbi.org.in
Emailcrpc@rbi.org.in
Post

Centralised Receipt and Processing Centre
4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh - 160017.

When to approach RBI

You can approach the RBI Ombudsman if your do not receive a satisfactory response within 30 days of first lodging your complaint with Avid Capital.